Frequently Asked Questions
Browse Through Our Frequently Asked Questions Along with Their Respective Answers Below. If You Still Require Assistance, do not Hesitate to Reach Out to Our Team.
General
Enquiries
Booking and
Payment Enquiries
Cancellation and
Refund Policy
General Enquiries
All the activities listed on the ‘Our Packages’ page are inclusive. Once you’ve chosen your preferred package, a team member will reach out to discuss the itinerary and provide further details on what’s included within your selected package choice.
The only additional fees to consider, not included in our package price is food and beverages (excluding packages where lunch or dinner is selected), along with travel expenses.
No. Arranging your own travel and health insurance remains your responsibility.
Yes! We have introduced a feature on ‘Our packages’ for personalised packages. Simply choose this option and make an enquiry on our website. Within 24 hours, a team member will contact you to discuss your preferred activities and craft a tailored itinerary just for you.
Absolutely! At Gira e Sole Ltd, we strive to include all customers, including those with disabilities. We believe that everyone should have the opportunity to enjoy our tours and activities to the fullest. We simply ask you to inform us of any special requirements and disabilities at the time of booking and to kindly understand that depending on the type of disability, there may be limitations on the timeframe of activities, in which case we may customise your package to make it more suitable and enjoyable for you. Please inform our team at the time of booking whether you need wheelchair access, assistance with mobility, or any other accommodations and we’ll endeavour to make your experience comfortable and enjoyable.
Most of our packages are suitable for ages 6 and above, however for specific age criteria, please refer to the details provided under each package on ‘Our Packages’.
Depending on the nature of the tour, we may permit your furry loved one to join!
Depending on the activity choice, you may need to bring an extra pair of shoes or a swimsuit. Further details can be provided by our package consultant once you know which activities you will be taking part in.
Booking and Payment Enquiries
You can simply click on Contact Us to contact us with your preferred package. A member of our team will contact you within 24 hours to discuss the itinerary before proceeding with booking.
Depending on the activity, discounts may be available for large groups consisting of over 12 people. You can get in touch with our team to discuss this further.
Once all details have been confirmed and agreed upon with our team, we will provide you with a secure payment link supported by Stripe. This link ensures that your payment transaction is safe and protected.
After completing your payment for the selected package, our team will send you an itinerary outlining the details of your chosen package and a step-by-step breakdown of each activity, including agreed-upon times, dates and meeting points. You will also receive a voucher code in your confirmation email. Please present this code at each activity you attend.
Please bring a form of identification to all tours. Please also bring the voucher code which can be found in your confirmation email and present this code at each tour you attend.
After finalising your desired package with one of our consultants, you will receive an email containing your itinerary, booking confirmation, and a voucher code. Occasionally, confirmation emails may be filtered into your spam folder, so we recommend checking there first. If you are unable to locate your confirmation email, please contact us as soon as possible and we will reissue the confirmation email for you.
Cancellation and Refund Policy
Cancellations made at least 7 days before the cooking class will receive a full refund. Cancellations made 5 days before the class will incur a 50% charge, and cancellations within 5 days of the class will incur a full charge.
We do not accept refunds for no-shows. If a customer fails to show up for the activity without prior notice, they will not be eligible for any refund.
We understand that weather can be unpredictable and forecasts can change suddenly. We will do our best to accommodate last-minute requests for rescheduling due to poor weather conditions for any ‘outdoor activity’ subject to availability. For all activities, in cases of extreme weather conditions, such as heavy storms, severe flooding, or an “allerta rossa” (red alert) in Italy, we will prioritise the safety and wellbeing of our guests and endeavour to make changes to booking dates whenever possible or issue a refund.
In the event that we are unable to fulfil our obligations under your tour agreement due to circumstances beyond our control, such as natural disasters, war, civil unrest, strikes, pandemics, or any other unforeseen events, we will make every efforts to reschedule your tour or offer alternative arrangements. Please note that under such force majeure conditions, we are not liable for any resulting financial losses or additional costs incurred by you. We recommend that all our clients obtain comprehensive travel insurance to cover such eventualities.