Terms and Conditions
These terms and conditions govern the contractual relationship between Gira e Sole Ltd (referred to as “the Company” or “we”) and the customer (referred to as “you” or “the Customer”) booking tours and activities with us. By booking a tour or activity with us, you agree to these terms and conditions in their entirety.
These General Terms and Conditions are divided into:
1 Booking Process
1.1 Booking Confirmation: Bookings are confirmed upon receipt of full payment or a deposit as specified for each tour or activity.
1.2 Minimum Age Requirement: Some tours or activities may have minimum age requirements. It is the responsibility of the Customer to ensure compliance with these requirements before booking.
1.3 Consumer Rights: Customers have the right to cancel their booking within 14 days of purchase under the Consumer Contracts Regulations 2013 (UK) and the corresponding Italian laws.
1.4 Exercising Consumer Rights: To exercise your consumer rights under UK and Italian law, you must contact us in writing within the specified period. You can contact us at info@giraesole.com. We will process your request in accordance with applicable laws.
2 Tour Arrangements
2.1 Tour Description: We endeavour to provide accurate descriptions of our tours and activities, including details of the itinerary, duration, and inclusions. However, details may be subject to change due to factors beyond our control.
2.2 Tour Guides: Our tours may be led by experienced and knowledgeable guides who will provide information and assistance throughout the duration of the tour.
2.3 Accessibility: We strive to accommodate all customers, including those with disabilities. Please inform the Company of any special requirements at the time of booking so we can make reasonable accommodations. However, please note that while we will make every effort to accommodate the Customer’s needs, the Company will not be held responsible if the activity the Customer chooses does not meet their disability needs. Customers are encouraged to advise the Company of any disabilities beforehand so the Company can ensure the activity/activities are suitable for them.
2.4 Language of communication: All tours and activities will be conducted in the local language (Italian) and English.
2.5 Tour Guide Proficiency: Out tour guides are proficient in both languages (Italian and English), with varying levels of proficiency. While some guides may speak English at an intermediate level, others may have advanced proficiency.
3 Cancellation and Refund Policy
3.1 Cancellation by the Customer: Cancellations must be made in writing and are subject to our cancellation policy which can be found under our FAQ section. Refunds, if applicable, will be provided according to the terms outlined in the cancellation policy under our FAQ section.
(a) The Company has a 72-hour cancellation policy on all activities with the exception of Cooking Classes. On all activities other than our Cooking Classes, the Company’s cancellation policy allows for changes up to 72 hours before the scheduled activity. As the Company coordinates all packages with partners and guides, the Company strives to accommodate last-minute alterations, while also respecting their partner’s and guides policies. Any cancellations made after the 72-hour timeframe will incur the full charge.
(b) Cooking Class: The Company has a 7-day cancellation policy for all Cooking Class activities. The Company’s cancellation policy allows for changes up to 7 days before the scheduled activity. As the Company coordinates all packages with partners and guides, the Company will strive to accommodate last-minute alterations, while also respecting their policies. Cancellations made at least 7 days before the cooking class will receive a full refund. Cancellations made 5 days before the class will incur a 50% charge, and cancellations within 5 days of the class will incur a full charge.
3.2 Incidents and Illnesses for all activities except Cooking Classes: The Company recognises that unforeseen incidents like injuries or illnesses may arise, in which case the Company will do their best to waive any charges with documented proof of illness or injury. However, it is not always possible to guarantee a full refund as the Company prepays their tour operators and partners for organising the activities. In such cases, a partial refund may be the only available option.
3.3 Incidents and Illnesses for Cooking Classes: The Company recognises that unforeseen incidents like injuries or illnesses may arise. However, due to the Company’s commitments to prepay tour operators and partners, and the limited availability of spots, the Company is unable to offer refunds in such cases.
3.4 No shows: The Company does not accept refunds for no-shows. If the Customer fails to show up for the activity without prior notice, they will not be eligible for any refund.
3.5 Unforeseen Weather Conditions: The Company understands that weather can be unpredictable and forecasts can change suddenly. The Company will do their best to accommodate last-minute requests for rescheduling due to poor weather conditions for any ‘outdoor activity’ subject to availability. For all activities, in cases of extreme weather conditions, such as heavy storms, severe flooding, or an “allerta rossa’’ (red alert) in Italy, the Company will prioritise the safety and wellbeing of the Customer(s) and endeavour to make changes to booking dates whenever possible or issue a refund.
3.6 Force Majeure: In the event that the Company is unable to fulfil the obligations under your tour agreement due to circumstances beyond the Company’s control, such as natural disasters, war, civil unrest, strikes, pandemics, or any other unforeseen events, the Company will make every efforts to reschedule the tour for the Customer or offer alternative arrangements. Please note that under such force majeure conditions, the Company is not liable for any resulting financial losses or additional costs incurred by the Customer and the Company reserves the right to cancel tours. The Company recommends that all our customers obtain comprehensive travel insurance to cover such eventualities.
3.7 Cancellation by the Company: In the event that the Company is unable to operate a tour or activity due to unforeseen circumstances, the Company will offer alternative arrangements or provide a refund.
4 Liability and Responsibility
4.1 Assumption of Risk: Participation in tours and activities involves inherent risks, including but not limited to physical exertion, exposure to natural elements, and unforeseen events. Customers acknowledge and accept these risks when booking with us.
4.2 Limitation of Liability: The Company shall not be liable for any loss, damage, injury, or expense incurred by the Customer as a result of participation in tours or activities, except where such liability cannot be excluded under applicable law.
4.3 Death and Injuries: The Company is not liable for any death or injury caused by participation in our tours and activities, except where such liability cannot be excluded under applicable law. Customers are encouraged to have personal insurance that covers such risks.
4.4 Customer Insurance Responsibility: Customers are responsible for arranging their own travel, health, and any other necessary insurance. The Company is not liable for any costs or losses incurred as a result of customers not having appropriate insurance coverage.
4.5 Timeliness: Customers are required to arrive on time for their booked tours and activities. If the Customer arrives late, this may be noted as a no-how and refunds may not be provided.
4.6 Waiver of Liability for Allergies and Outdoor Activities: Customers acknowledge and accept the risks associated with activities including food, drink, wellness products, and outdoor activities. The Company shall not be liable for any adverse reactions, allergies, or injuries resulting from participation in such activities. It is the Customers responsibility to advise the Company if they have any allergies or intolerances for all activities or any other difficulties that may relate to outdoor activities ahead of booking.
4.7 Photography and Media Release: During the tour, it is likely that the operator or third-party
suppliers may take photographs or videos for advertising and promotional purposes, which may be published on social media or other marketing channels, all subject to applicable privacy laws. If the Customer does not want to be photographed or recorded, they need to inform the operators upon arrival of the tour or sooner. By participating in the tours, customers expressly release and hold harmless the Company, its employees, and contractors from any and all claims arising out of the use,
adaptation, exhibition, or distribution of such photographs and videos.
4.8 Respectful Behaviour: Customers must treat all premises they attend, all activities, and staff with the utmost respect. The Company will not tolerate any harmful, abusive, or disrespectful behaviour. The Company or third party contractors reserves the right to remove any customers who fails to adhere to this clause without refund.
5 Fees and Payments
5.1 Payment Process: Upon booking a tour or activity, the Company will send the Customer a secure link to process the online payment for their chosen package/packages.
5.2 Currency and Conversion Rates: All fees are payable in euros (EUR). The Company is not responsible for any conversion rates or commission charges applied by the customer’s bank or financial institution.
6 Pricing and Inclusions
6.1 Indicative Prices: Prices shown on the website are starting prices per person provided for indicative purposes. Actual prices may vary based on factors such as group size, seasonality, and additional services requested.
7 General Provisions
7.1 Governing Law, GDPR and LGPD Compliance: These terms and conditions shall be governed by and construed in accordance with the laws of England, Wales and Italy, with any disputes arising under these terms and conditions being subject to exclusive jurisdiction of the courts of England and Wales and the courts of Italy. By agreeing to these terms and conditions, you consent to the processing of your personal data in accordance with the General Data Protection Regulation (GDPR), Brazilian General Data Protection Law (LGPD), and any other applicable data protection laws that apply in your country. For more information on how we collect, use, and protect your personal data, please refer to our Privacy Policy.
7.2 Privacy Statement: We are committed to protecting your privacy. Our Privacy Policy document outlines how we collect, use, and safeguard your personal information.
7.3 Confidentiality Disclaimer: Any information provided to you during the course of our tours or activities should be treated as confidential and not shared with third parties without our consent.
7.4 Log Files: We may collect data in log files, including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps. This information is used to analyse trends, administer the site, track users’ movements around the site, and gather demographic information.
7.5 Cookies: Our website may use cookies to enhance your experience. By using our website, you consent to the use of cookies in accordance with our Cookie Policy.
7.6 Links from this Website and Links to this Website: We are not responsible for the content of any third-party websites linked to or from our website. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
7.7 Copyright and Trademark: All content, including text, graphics, logos, and images, is the property of Gira e Sole Ltd or its content suppliers and is protected by copyright laws. Unauthorised use of any content may violate copyright, trademark, and other laws.
7.8 Access to the site from abroad: Any user accessing the Site from a country other than Italy is expected to conduct himself/herself in full compliance with the laws in force in the latter country and expressly warrants that he/she will not use the Site and the material contained therein in a manner that would result in a violation of applicable law and these Terms and Conditions.
7.9 Waiver: Failure to enforce any provision of these terms and conditions shall not be construed as a waiver of any provision or right.
7.10 Disclaimer: The Company makes no representations or warranties of any kind, express or implied, regarding the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. We do not guarantee that the website will be free from errors or that the website and its server are free of harmful components including viruses.
7.11 Severability: If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
7.12 Reporting and Complaints: In the event of any dissatisfaction or complaints during a tour or activity, customers are encouraged to inform their tour guide or the Company representative as soon as possible. Customers can report complaints by contacting the Company at info@giraesole.com.
7.13 Amendment: We reserve the right to amend these terms and conditions at any time. Any changes will be effective immediately upon posting on our website.
8 Indemnification
8.1 Indemnification by Customer: The Customer agrees to indemnify, defend, and hold harmless Gira e Sole Ltd, its affiliates, directors, officers, employees, agents, and representatives from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:
(a) Customer’s breach of these terms and conditions;
(b) Customer’s violation of any applicable laws, regulations, or third-party rights;
(c) Customer’s use of the services or participation in activities provided the Company;
(d) Any injury, death, loss, or damage to property incurred by the Customer or any third party during the course of the tour or activity, except to the extent caused by the gross negligence or wilful misconduct of the Company.
8.2 Defence and Settlement: The Company reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by the Customer. The Customer agrees to cooperate with the Company in asserting any availability defences.